Returns & Exchanges

We hope you will be happy with your purchase. However if for any reason you are not, please refer to the following.

Returns

Please check your purchase fully on receipt. Transit damage must be reported within 3 days of delivery. All items and parts of items must be checked for any damage prior to assembly. If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter or email. Items may only be returned for store credit or equitable exchange.

Special Order Items: Items we don't normally carry in the shop and have to specially order from our supplier may only be returned for store credit or equitable exchange if the item is damaged or defective.

Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. All products must be returned in their original packaging for full store credit or replacement. Failure to do so may result in a compensation charge for any damages that occur in transit. Items must not have been used or assembled in any way. Abigail Ahern retains the right to refuse a return on any item not deemed to be resalable. Returns cannot be accepted once the assembly process has begun.

Please note that we do not offer a free returns service. We do not refund the returns postage cost, the original delivery charge, nor offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail, we recommend that you get proof of postage. You must include your customer order details with the package, as we cannot process the store credit without these.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then a store credit will be applied in the form of a gift voucher in the value of the price paid for the goods.

Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item if the above conditions have not been met. Large items can be collected for a charge. Please call our customer service team to arrange this.

If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange your return. We will require you to return the item, as it may be necessary to return it to the manufacturer.

You must check all items and parts of items for damage prior to assembly. Include your customer order details with the package, as we cannot process the returned goods without these. Once received, the items will be checked and a replacement or refund issued within four weeks.

Sale Items

Unfortunately, sale items cannot be refunded.

Interior Design Course Cancellation Policy

Cancellations made more than four (4) weeks prior to the event will be subject to a 50% cancellation charge. Cancellations made less than four (4) weeks prior to the event are non-refundable.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.